Terms & Conditions

Seri Manja refers to our home assistance coordination business operating from No. 134, Persiaran Bukit Tunku, 50480 Kuala Lumpur.

Service refers to any of the coordination or assistance offerings described on our website and in written service agreements, including home comfort consultations, meal and grocery coordination, and companionship visit arrangements.

Client refers to the person or family who contacts us, makes a booking, and receives our services.

Older relative refers to the individual in the client's household for whom coordination support is being arranged.

Agreement means any written or verbal confirmation of a service arrangement between Seri Manja and the client, together with these terms.

Seri Manja offers household assistance coordination for families with older relatives in the Kuala Lumpur area. Our current service range includes:

• Home Comfort & Accessibility Setup — a one-off consultation covering room arrangement suggestions, lighting, and organisation planning.
• Everyday Meal Planning & Grocery Coordination — an ongoing monthly service covering weekly menu outlines and grocery delivery coordination.
• Companionship Visit Coordination — an ongoing monthly service arranging scheduled friendly visits for conversation, shared activities, and gentle outings.

All services are non-medical, non-clinical, and non-therapeutic in nature. We do not provide nursing, counselling, regulated social work, or any activity requiring a professional licence. Our role is coordination, organisation, and facilitation only.

Bookings may be made by phone, email, or through the enquiry form on our website. A booking is confirmed once we have sent written confirmation (by email or WhatsApp) and any applicable initial payment has been received.

For ongoing monthly services, arrangements begin on a mutually agreed start date. A simple written service summary will be shared with you before the service begins, outlining scope, schedule, and pricing.

We operate Monday to Friday, 9:00 am to 6:00 pm, and Saturday, 9:00 am to 1:00 pm. Enquiries received outside these hours will be addressed on the next working day.

Visit schedules and planning cycles are agreed collaboratively. We aim to accommodate your household's routine and will work with you to find times that suit your older relative's day.

Current service fees are as stated on our website and in your written service summary. All amounts are quoted in Malaysian Ringgit (RM) and are inclusive of any applicable taxes where relevant.

• Home Comfort & Accessibility Setup — full payment of RM 650 is due before the assessment takes place.
• Meal Planning & Grocery Coordination — RM 1,950 per month, invoiced at the start of each monthly cycle.
• Companionship Visit Coordination — RM 3,900 per month, invoiced at the start of each monthly cycle.

Invoices are payable within seven (7) calendar days of issue unless otherwise agreed in writing. We accept bank transfer. Details will be provided on each invoice. Late payment may result in a pause of service until the outstanding amount is settled.

Fees do not cover third-party costs such as grocery purchases, delivery service charges, or items recommended during a home comfort assessment. Those remain the client's direct responsibility.

We understand that family circumstances can change. If you need to adjust or end a service arrangement, please let us know as early as possible so we can accommodate your situation.

One-off services: The Home Comfort & Accessibility Setup may be rescheduled at no charge with at least 48 hours' notice. Cancellations with less than 24 hours' notice may result in a partial administration fee.

Ongoing monthly services: You may end a monthly arrangement by giving at least 14 calendar days' written notice before the next billing cycle. Services will continue until the end of the current paid period. No partial-month refunds are issued for early ending within a cycle already in progress, except where service was not delivered due to circumstances on our side.

We reserve the right to pause or end a service arrangement where safety, conduct, or access concerns arise that make continuation unsuitable. In such cases, we will discuss the situation with you openly before taking any action.

To help us serve your family well, we ask that you:

• Provide accurate information about your older relative's preferences, routines, and household situation at the start of the arrangement.
• Keep us updated if preferences or circumstances change significantly during the service period.
• Ensure that our team members can access the home safely at agreed times, and that the environment is suitable for visits to take place.
• Settle invoices on time so that service continuity is maintained.
• Communicate any concerns to us directly and promptly rather than letting issues go unaddressed.

Seri Manja commits to providing the coordination services described in your service summary with care, honesty, and consistency. Specifically, we will:

• Carry out all coordination activities as agreed, within the scope described.
• Keep your family informed with regular, simple written updates as outlined in each service's scope.
• Handle your personal information in accordance with Malaysia's Personal Data Protection Act 2010 and our Privacy Policy.
• Let you know promptly if circumstances on our side affect a scheduled visit or delivery.
• Take your feedback seriously and address concerns in a timely, respectful manner.

Our services are coordination and facilitation in nature. Seri Manja is not responsible for the actions, availability, or performance of third-party providers (such as grocery delivery services or other vendors) whom we coordinate on your behalf, though we will make reasonable efforts to resolve issues that arise.

To the extent permitted by Malaysian law, our total liability for any loss arising from our services is limited to the fees paid for the specific service in question during the month in which the issue arose.

We are not responsible for outcomes arising from inaccurate information provided by the client, or for situations that fall outside the scope of services described in the service summary.

The personal information you share with us is used solely to provide your agreed services and to communicate with you about your arrangement. We do not sell or share your data with unrelated third parties.

Our full privacy practices are described in our Privacy Policy, which forms part of the overall terms of using our services. We operate in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

We may update these terms from time to time to reflect changes in how we work or to comply with applicable law. When we make significant changes, we will notify active clients by email at least 14 days before the changes take effect.

Continued use of our services after the effective date of any revision means you accept the updated terms. The most current version will always be available on this page, with the date of last update noted at the top.

These terms are governed by the laws of Malaysia. Any dispute arising from or related to these terms or our services will be subject to the exclusive jurisdiction of the courts of Malaysia.

We strongly prefer to resolve any concerns through direct, good-faith conversation before any formal process is considered. Please contact us first and we will do our best to find a fair resolution.

If you have any questions about these terms, please reach out. We are happy to explain anything in plain language.